|Guest-Centric Payments Working Group: Charter|
WORKING GROUP NAME
Guest-Centric Payments Working Group
WORKING GROUP CHAIRS
Jayson Canady, Hyatt
HEDNA BOARD LIAISON
Mike Carlo, CEO and Founder, XanderPay
Educate the hospitality industry on the transition from the legacy property centric payments strategy focus to a payment strategy based on the guest.
The working group will create an information sharing forum that will help hotels manage payments more efficiently while improving the guest’s experience and reducing costs.
IDENTIFIED BUSINESS PROBLEMS
Payment strategies are created and implemented at the property level which creates inefficient payment processing for all cross-border guests.
Identify the tools to create a guest-centric payment business case.
Bi-monthly web calls and at least two in-person meetings per year.
WORKING GROUP COMPOSITION
The following are proposed deliverables to be agreed and refined with the HEDNA Board and Working Group partners:
Too early to be determined
Download the full Guest-Centric Payments Working Group Charter here. If you would like to join the Guest-Centric Payments Working Group, please fill out the form below: