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Third-Party Compensation Working Group: Charter


Third Party Compensation Working Group


Luis Hernandez, Manager, Distribution and Intermediary Sales, Americas, IHG
Faith Marshall, NTT Data
Rachel Neal, Onyx CenterSource
Gideon Dean, Vice President, Business Development, Onyx CenterSource


David Cabreza, Director, International Distribution Services, Hilton Worldwide


Enable hotels, third-party bookers and related parties to have an accurate and shared understanding of the details and status of their bookings and commission claims. Stakeholders in the booking and compensation payment process will more efficiently communicate relevant and necessary information, make and receive timely payments, reconcile records across related parties, measure performance, and resolve missing and disputed payments.


Help industry stakeholders improve the transmission, acceptance and use of more complete and accurate booking and payment data, and to help address the systems limitations and processes that hinder the efficient flow of full information.


The booking, stay and payment data recorded by hotels and third-party bookers often have numerous discrepancies between systems, causing significant problems for tracking bookings, reconciling payments and accounting for production. These differences have various causes, including systems limitations and disjointed systems, archaic business processes, manual work-arounds, user errors and a lack of shared understanding and objectives across all parties. Regardless of the cause, such discrepancies create substantial, unnecessary work for relevant parties to resolve resultant inquiries and disputes.


  • Build upon the 2016 Payments Sub-Working Group's discussions and documentation of commission-related payment challenges, constraints and recommendations
  • Document all booking and payment data deemed by relevant parties to be necessary or beneficial in the booking and commission payment process
  • Generate education and training content, including best practices for hotels, agents, GDS and switch companies
  • Help coordinate related parties to develop the systems and processes necessary for improving booking data quality and consistency across all platforms


In person meetings

  • June 2017, HEDNA Dublin
  • Novemer 2017, WTM London (Tentative)
  • January 2018, HEDNA Austin
  • June 2018, HEDNA Lisbon

Conference calls

  • Weekly: June 2017 to September 2017
  • Bi-weekly: October 2017 to December 2017

At the January 2018 HEDNA conference, the working group will agree on the schedule through the June 2018 conference.


Participants should have the capability and willingness to represent their organizations, and to participate in working group meetings and calls to the extent possible (as above).


(Subject to discussion and confirmation by Working Group Participants)

  • Working Group formation and charter (June 2017)
  • Internal HEDNA communication of the Working Group formation (June 2017)
  • External industry communication of the Working Group formation (July 2017)
  • Publication of best practices for hotels and agents (October - December 2017)
  • Internal HEDNA circulation of a White Paper Draft (January 2018)
  • Publication of a comprehensive industry White Paper (March - April 2018)


The working group expects to complete all objectives within the initial charter period and will submit a charter extension request if the working group identifies additional objectives that would require work beyond the initial period.


Download the full Third Party Compensation Working Group Charter here. If you would like to join the Third Party Compensation Working Group, please fill out the form below:


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